Privacy Policy
IMPORTANT NOTICE REGARDING TEXT MESSAGING
Velocity Assist
Last updated: January 2026
Data
Velocity Assist (“we,” “us,” or “our”) DOES NOT share customer opt‑in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt‑in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information:
Name, email address, phone number, physical address
Payment information when you make a purchase or request a quote
Opt‑in records and timestamps for all communication channels (SMS, email, etc.)
Non Personal Information
IP address, browser type, device information
Website usage patterns and analytics
Cookies and similar technologies
Customer Communication:
Records of inquiries and service requests
Appointment details and preferences
Service history and feedback
2. How We Use Your Information
Providing and improving our services
Processing transactions and payments
Communicating with you about inquiries, appointments, and promotions
Enhancing website functionality and user experience
Ensuring security and fraud prevention
Maintaining records of your communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt‑In & Consent:
You will only receive messages if you have explicitly opted in
We maintain timestamped records of all opt‑in actions
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt‑Out Instructions:
Reply “STOP” at any time to cancel SMS notifications
You will receive a final confirmation message
No further messages will be sent unless you re‑opt in
Message Frequency & Content:
Frequency varies based on your interactions
Messages relate directly to services you requested
No promotional content without explicit consent
Help & Support:
Reply “HELP” for assistance
Or contact us at [email protected]
Carrier Information:
Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T‑Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information may be shared with subcontractors only when necessary for support services (e.g., customer service). All other categories exclude text messaging originator opt‑in data and consent.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:
Service Providers:
Vendors assisting with operations (payment processing, scheduling, etc.)
SMS aggregators solely for delivering messages you consented to receive
All providers must maintain confidentiality and security
Legal Compliance:
When required by law or legal process
In response to valid law enforcement requests
Business Transfers:
In mergers, acquisitions, or asset sales
Your data remains protected under this policy
Note: All categories exclude SMS opt‑in data and consent except where required for message delivery.
5. Data Security
Note: All categories exclude SMS opt‑in data and consent except where required for message delivery.
Encryption of sensitive data
Secure access controls
Regular security assessments
Employee data protection training
Breach notification protocols
Secure backups and disaster recovery
6. Cookies & Tracking Technologies
Analyze traffic and user behavior
Remember preferences
Improve functionality
Measure service effectiveness
7. Your Rights & Choices
Access, update, or delete your personal information
Opt‑out of marketing emails via “unsubscribe”
Opt‑out of SMS by replying “STOP”
Request details on data processing
Withdraw consent at any time
File a complaint with a supervisory authority
Contact us using the information in Section 10 to exercise these rights.
8. Third‑Party Links
We are not responsible for the privacy practices of third‑party websites. This policy applies only to information collected by Velocity Assist.
9. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website. Significant changes may be communicated via email or website notice.
10. Contact Us